PRIVACY POLICY
Last Updated: May 2026
The Cook Islands Tourism Marketing Corporation ("we," "us," or "our") is committed to protecting the privacy and security of the personal data we collect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you register for an account and use the Cook Islands Specialist Programme - North America Platform (the "Platform"), hosted via Thinkific (www.cookislandstourismtraining.com).
By creating an account and checking the box to agree to this Privacy Policy, you consent to the collection, use, and sharing of your information as described herein.
1. Information We Collect
As a B2B training platform intended for professional travel agencies and advisors, we collect information necessary to manage your training progress and verify your certification.
- Account Information: When you register, we collect your name, email address, password, agency name, job title, and geographic location (country/state/province).
- Course Progress and Performance: We collect data regarding the modules you start, your quiz scores, completion dates, and certificates earned.
- Technical and Usage Data: Through our hosting platform, Thinkific, we automatically collect details about your device, browser type, IP address, and how you interact with our courses (e.g., time spent on pages, video views).
2. How We Use Your Information
We use the data we collect for professional and operational purposes, including to:
- Create, maintain, and secure your student account.
- Track your progress and issue your Certificate of Completion.
- Provide technical support and respond to your inquiries.
- Analyze platform performance and student engagement to improve our course modules.
- Send you critical system updates, course notifications, and certifications (transactional emails).
- Share destination marketing updates and toolkits if you have opted in to receive such communications.
3. Data Sharing and Third Parties
We do not sell, rent, or trade your personal data to third parties for consumer marketing purposes. We share your data only with trusted service providers essential to running this program:
- Thinkific Labs Inc.: Our platform provider, which processes your information securely to host the infrastructure, content, and student profiles.
- Internal Trade Teams: Authorized regional representatives within the Cook Islands Tourism Marketing Corporation who manage travel agency relations and industry partnerships in North America.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
4. Specific Jurisdictions: USA and Canada
A. For United States Users
- State Privacy Rights: Depending on your state of residence (such as California, Virginia, Colorado, or others), you may have specific rights regarding your personal information. Because this platform operates strictly on a Business-to-Business (B2B) professional level, we handle your professional identity data in accordance with commercial best practices. We do not sell your personal data or use it for targeted consumer advertising.
- Data Security: We implement industry-standard administrative and technical security measures to safeguard your login credentials and training history.
B. For Canadian Users
- Personal Information Protection and Electronic Documents Act (PIPEDA): We comply with Canadian federal and provincial privacy principles. Your personal information is collected only with your explicit consent (granted upon registration) and is used exclusively for the professional training purposes stated.
- Canada’s Anti-Spam Legislation (CASL): You will receive essential transactional emails regarding your account, course completions, and certificates. You will not receive promotional or marketing emails regarding general destination campaigns unless you have provided express opt-in consent. You can opt out of marketing updates at any time via the unsubscribe link.
- Data Transfers: Your data may be stored or processed on servers located outside of Canada (via Thinkific infrastructure). By using the Platform, you acknowledge that your information may be subject to the laws of those jurisdictions.
5. Cookies and Tracking Technologies
The Platform utilizes cookies and similar tracking technologies provided by Thinkific to maintain your session, remember your course progress, and understand site traffic. You can adjust your browser settings to refuse cookies, but doing so may limit your ability to use certain interactive features of the training platform.
6. Data Retention
We retain your account information and course progress for as long as your account remains active or as needed to maintain your record of certification within the Cook Islands Specialist Programme. If you wish to delete your account or have your training records removed, please contact us.
7. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time to reflect updates to our platform features or changing legal requirements. Any modifications will be posted directly to this page with an updated "Last Updated" date.
8. Contact Us
If you have any questions about this Privacy Policy, your data privacy rights, or how your information is handled, please contact us via our main corporate channels at cookislands.travel.